"A vital component in the success of our company is the high level of customer service we are able to provide. Your 'humanvoices' provide the highest possible level of service and are always very friendly. I feel confident entrusting you with our most valuable asset - our customers." -- Humanvoice client
With over 15 years experience in market research and customer contact solutions, we have successfully partnered with many revered organizations to help them better understand and serve the needs of their customers. Some of our client partners include JD Power, Siebel Systems, Washington Mutual, Progressive Auto Insurance, Blue Cross / Blue Shield, and Porsche Cars North America.
We have learned how to effectively attract, train, and retain qualified individuals who enjoy what they do, and it shows. Customers notice a difference when they are speaking to our 'Humanvoices', who have been described as "empathetic problem solvers" and "sensitively assertive". This is due in part to the quality labor pool found in the Intermountain West. It is also due to our quality assured training and monitoring programs that include daily role-plays and one supervisor for every eight interviewers or customer care agents. Our friendly culture, strong work ethic, and clean work environment also contribute to customer interactions that stand out and leave everyone smiling.
Humanvoice's technical infrastructure enables integrated communication across multiple channels such as inbound and outbound voice, email, web, IVR and internet chat. We offer our clients and their customers contact choices that enrich the service experience and manage costs.
We have sophisticated communications servers that deliver full predictive dialing, call routing, reporting and remote monitoring capabilities. Our modern desktop workstations are fully networked and web enabled. Our high bandwidth data network ensures easy open standard based connectivity and communication with our clients.
And best of all, we own our proprietary technical infrastructure. It was built by us and managed by our capable staff of over 60 professionals. We are continually testing and integrating the latest technologies such as ANI, CTI, on-line reports and digital recording to maintain our technical lead.
Our technology platform allows for superior scalability, availability, work flow management and customization.